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Virtual Agents and the new AI Revolution in Contact Center

Artificial intelligence is reaching and discovering new milestones every now and then. While realising the present ones, a new landmark is being conceived by the creative minds of human.

This time Google is transforming the contact center with enhanced AI-Powered bots. Some days ago, Google announced the launch of Contact Center AI ALPHA  and added to the new AI Revolution
It’s the second time this quarter that a Google announcement is rocking the contact center world.

First Announcement: The Google Duplex-

During the Google I/O 2018 event (8 May 2018 – 10 May 2018), “Google Duplex” was rolled out. It features a robot which sounds exactly like a real human. The robot gets in a conversation with an individual without him realising that he was actually talking to an AI agent.
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